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Quest Hotels understands your need to maintain control and oversite of your asset; we provide that ability while handling all of the day-to-day activites of the hotel operations.
We develop a strong relationship with the Convention and Visitors Bureau and Economic Development Office in your market. We have a vast store of knowledge regarding tour and travel as well as corporate and leisure in all markets. This approach, combined with a direct sales effort, allows us to reposition the hotel in the competitive marketplace.
Sales and Marketing/Front Desk and Reservations
Quest Hotels employs their tools and experience to push ongoing sales through the development of repeat business as well as the cultivation of new business. Our main goal is simple: maximize revenue and occupancy penetration within the property's competitive set.
Sales and Marketing
Gain information by building a market survey.
Develop and maintain the correct mix of business.
Insure that the property is positioned well within it's competitive set.
Provide comprehensive sales training from the sales department to the front desk-to increase transient, corporate, group and catering sales.
Creating an Action Plan: mapping the future of the hotel.
Teach your competition to sell your hotel.
How to determine what business to take away from other hotels in your competitive set.
Use of the STAR report: understanding larger trends in the marketplace.
Front desk and Reservations
Yield management: maximizing the property's REVPAR.
Reservations training: the steps to success.
Front desk procedures: enhance the guest experience.
Up selling: how to fill the hotel and maximize your rates.
Walk in Business: capturing 100%.
Referral Link: our program designed to position your hotel as the referral hotel.
Competitive rate analysis report.
Housekeeping management: improve cleanliness and control your cost.
Accounting
Daily processing of monthly forecasts, market segment "call around" sheet, daily deposit sheet. Monthly processing of declining budget, Profit & Loss statements, distribution of accounts, accruals, bank reconciliation, management of accounts payable and receivable and maintenance and review of the general ledger. Accrual Reporting: operating statements, balance sheets, consolidations, budgets and business plans.
Tax
Monthly and Quarterly: sales and use compliance, property and payroll.
Tax research: provide written procedures reflecting current law.
Tax Savings: complete property tax appeals and audits.
Payroll
Produce payroll checks and reports.
Labor distribution.
Journal Entry.
Garnishments.
Credit & Collection
Credit management; establish and maintain all necessary accounts relating to daily supplies of the property.
Credit card processing and reconciliation.
Daily cash deposits and reconciliation.
Accounts receivable.
Bad debt analysis.
Computer Services
Develop an electronic flow of information.
Integrate a seamless communication system from the property level to the client.
Property management and Point of Sales systems.
Monthly Financials
Quest Hotels offers a variety of detail options in monthly reports. Quest Hotels uses accounting software, which generates a variety of reports from Balance Sheet to Profit and Loss statements.
For the more detailed driven client, we offer custom reporting based entirely on our clients reporting needs. CPA produced financial reporting is available monthly, quarterly and/or yearly.
Food & Beverage
Whether the profit center is room service, lounge, restaurant or catering, Quest Hotels understands the key to successful operations is based in service. Our training program provides the staff with the tools to maximize departmental efficiency while giving our guests both quality and satisfaction.
Catering: increasing sales, room rental, A/V equipment rental and sundry sales. Maximizing the benefit of your meeting facility.
Standard Operating Procedures (S.O.P.): strengthen your kitchen operation by improving food quality. Reduce inventory and food costs.
A-la-carte and room service training.
Maximize lounge revenues.
Menu planning and merchandising.
Utilize unique in-house advertising.
12-month food and beverage marketing plan.
Housekeeping and Maintenance
Preventive Maintenance
Daily Room Inspections
Employee recognition
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